Why Explainable Decisioning Matters in Regulated Operations
Why Explainable Decisioning Matters in Regulated Operations Financial institutions are under constant pressure to make consequential decisions faster. A disputed transaction must be investigated. A suspected fraud event must be evaluated. An exception must be escalated. A customer communication must reflect what the institution actually determined. Speed matters but speed alone is not the standard. In a regulated environment, an institution may also need to establish what information was considered, which policy or rule applied, why a particular outcome followed, whether an exception occurred, who intervened and when the decision...
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